No, you don’t need to. You can make purchases and check out as a guest every time. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

1. Create an account: Please click on profile Icon, followed by ‘Create An Account’ and fill in your personal particulars. 2. Delete and account: Send an email to support@vividgold.co.ke. Please Note: Deletion of your account and personal data is permanent and cannot be undone. Vivid Gold will not be able to recover/restore your account or the data that is deleted. All of your Orders History, Addresses, and other associated data will be permanently deleted.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

We currently accept following payment methods: 1. Visa, Mastercard, American Express (Credit / Debit Card) 2. Mobile money (MPESA, Airtel Money) 3. Cash on delivery (COD): within Nairobi and its environs ONLY.

Yes, we use industry-standard Secure Socket Layer (SSL) technology to encrypt all personal data that is sent over the internet from your computer to our server. Our servers are (PCI-DSS) compliance and all your personal data kept secured and is protected by a firewall. We do not store you credit / debit card details, all transactions will be done through PesaPal, an accredited and verified card processing company.

These entitle you to special discounts or offers on your purchase. At checkout, enter your Gift Card code in the designated section to apply the discount. Usage may be single-use or unlimited, depending on your loyalty program tier level.

Our delivery timeframe is as follows: 1. Nairobi and its environs: Same day delivery. 2. Outside Nairobi: shipping is same day, collection from pick up point is next day. 3. International [East Africa community countries]: 2 to 5 working days. Please Note: International deliveries timeline also depends on custom clearance in destination country. Customs, Duties and Taxes: All international orders shipped may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Vivid Gold has no control over these charges, nor can Vivid Gold predict what they may be.

We ship to: All East Africa community countries.

A pre-order is an order placed for an item which has not yet been released. When an item opens for Pre-Order, we include our best estimate of the availability date. We will always do our best to meet this date. However sometimes shipping schedules change, which means we will update all customers with preorders on the timing accordingly. Note: You MUST pay for your preorder upon checkout, using the recommended payment mode upon checkout.

A back-order is an order placed for an item that cannot be filled at the current time of order due to a lack of available stock. When an item is listed for Back-Order, we include our best estimate of the availability date. We will always do our best to meet this date. However sometimes shipping schedules change, which means we will update all customers with back-orders on the timing accordingly. Note: You MUST pay for your back-order upon checkout, using the recommended payment mode upon checkout.

If the price drops on an item you have pre-ordered / back-ordered, after you have placed and paid the order, you will pay the lower price. If the price goes up on an item you have pre-ordered / back-ordered after you have placed and paid the order, you will be charged at the original, lower price! You will never be penalized for ordering on pre-order or back-order basis, this is our Pre-Order / Back-Order Price Guarantee!

You will receive an email acknowledgement containing the order reference number and details of your purchase. Note: Please also check your Spam/Junk folder. You can also login to find all of your successful orders under your Account dashboard > My Orders

Yes, you can login and find all of your orders under your Account dashboard > My Orders

Yes! If you’d like to cancel your order, please email us at support@vividgold.co.ke within 1 hour of receiving your order confirmation. 1. For paid orders: Refunds are processed within 4–7 days. 2. For Cash on Delivery orders: The order will be cancelled by our fulfillment team on the website.

Please email us at support@vividgold.co.ke as soon as possible with the full, correct address so we can try and change this before the shipment leaves our order fulfillment center.

No, there is no minimum order value.

You have the right to return the purchased products and receive a full refund within 6 hours of delivery if the product is still sealed with the original wrap and packaging. The original receipt or invoice, which has been sent to your email upon purchase, must be available for refund or exchange claim. Read more on Returns & Refunds policy.

Console games do not carry any warranty, and trade-ins are accepted on a selective basis. Add-on accessories and handheld hardware units do not include a warranty due to their portable nature. Similarly, items under the PC Hub, Upgrades, Marketplace, and Multimedia categories do not carry a warranty, as we are third-party resellers. Video Game Consoles (Hardware) specifically PlayStation & XBOX: We are licensed authorized resellers, and warranty terms vary depending on the product condition: 1. New Consoles: 1-year warranty 2. Pre-owned Consoles: 3-month warranty

We take extra care to ensure that your product reaches you in the best possible condition, so if it doesn't, we need to know about it. If your item is damaged or defective when it arrives, please let us know within the hour of receiving it by contacting our customer services team in addition please send us an email at support@vividgold.co.ke and we will do our best to help you.

Pan European Game Information (PEGI) is a European video game content rating system established to help parents make informed decisions on buying computer and video games with logos on games boxes. The Entertainment Software Rating Board (ESRB) is a self-regulatory organization that assigns age and content ratings, enforces industry-adopted advertising guidelines, and ensures responsible online privacy principles for computer and video games and other entertainment software in Canada and the United States.

Products listed on the Vivid Gold website are also available for in-store or curbside pickup. We recommend contacting the store in advance to ensure your item is set aside and ready for collection. You can reach our representatives via the WhatsApp icon or the phone numbers provided on the website.

Pre-Owned items we sell are graded according to their cosmetic condition and whether any additional accessories are included. Grade A - "Nearly New" No visible signs of use Grade B - "Good" Moderate signs of use with light cosmetic wear Grade C - "Reasonable" Noticeable cosmetic wear from regular use

Yes, we do offer repair and maintenance services to video game Console (Hardware) and video game controller accessories, only. We may need to diagnose the repair and maintenance level in order to ascertain the cost implications.