Only digital gift cards are available for "Instant Delivery" after purchase, please click here to view all digital products.
You can get the code in your email address used while making the purchase.
We only accept mobile money or credit/debit card payments for instant delivery.
Our delivery timeframe is as follows:
Please Note:
About Customs, Duties and Taxes:
All international orders shipped may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Vivid Gold has no control over these charges, nor can Vivid Gold predict what they may be.
A pre-order is an order placed for an item which has not yet been released.
When an item opens for Pre-Order, we include our best estimate of the availability date. We will always do our best to meet this date.
However sometimes shipping schedules change, which means we will update all customers with preorders on the timing accordingly.
Note: You MUST pay for your preorder upon checkout, using the recommended payment mode upon checkout.
A back-order is an order placed for an item that cannot be filled at the current time of order due to a lack of available stock,
When an item is listed for Back-Order, we include our best estimate of the availability date. We will always do our best to meet this date.
However sometimes shipping schedules change, which means we will update all customers with back-orders on the timing accordingly.
Note: You MUST pay for your back-order upon checkout, using the recommended payment mode upon checkout.
We ship to: All East Africa community countries.
You will receive an email acknowledgement containing the order reference number and details of your purchase.
Note: Please also check your Spam/Junk folder.
You can also login to find all of your successful orders under your Account dashboard > My Orders
Yes, you can login and find all of your orders under your Account dashboard > My Orders
Yes! In case you would like to cancel your order kindly send us an email to support@vividgold.co.ke within 1 hour of your order confirmation. If your order is not shipped we will cancel the order and will process refund.
International Orders: If your order is shipped, we cannot cancel the order
Digital Products: We do not offer Return or Exchange on any digital products
Please email us at support@vividgold.co.ke as soon as possible with the full, correct address so we can try and change this before the shipment leaves our order fulfillment center.
No, there is no minimum order value.
You have the right to return the purchased products and receive a full refund within 6 hours of delivery if the product is still sealed with the original wrap and packaging. The original receipt or invoice, which has been sent to your email upon purchase, must be available for refund or exchange claim. Click here for more information.
Games (Software), Accessories, Subscription/Gift cards, do not carry any warranty. Consoles (Hardware) have different warranty conditions depending on the condition of the product whether its new or preowned. New Consoles (Hardware) have a warranty period of 1 Year, whereas Pre-Owned Consoles (Hardware) have a warranty of 3 Months.
Note: Consoles (Hardware) which are hand-held in nature, do not have warranty, due to their portability nature.
We take extra care to ensure that your product reaches you in the best possible condition, so if it doesn't, we need to know about it. If your item is damaged or defective when it arrives, please let us know within the hour of receiving it by contacting our customer services team in addition please send us an email at support@vividgold.co.ke and we will do our best to help you.
Once you've checked out, you will not be able to update your shipping address. Contact us immediately, so we can manually update your shipping address.
Coupons are digital instruments entitling you to avail special discounts or offers on your purchase.
On the Checkout Page of the Website, click on the Available Coupons section to see your Coupon.
You will now be able to copy the Coupon Code that needs to be applied on the Check Out page on vividgold.co.ke
Coupons can only be used once. Usage details are given in the specific coupon Terms & Conditions.
Yes, the coupon will have a date of expiry; such an expiry date will be mentioned in the Coupon Terms and Conditions.
We currenty accept following payment methods:
Yes, we use industry-standard Secure Socket Layer (SSL) technology to encrypt all personal data that is sent over the internet from your computer to our server. Our servers are (PCI-DSS) compliance and all your personal data kept secured and is protected by a firewall.
We do not store you credit / debit card details, all transactions will be done through PesaPal, a Visa processing company.
Yes, we support cash on delivery within Nairobi and its environs ONLY.
Pan European Game Information (PEGI) is a European video game content rating system established to help parents make informed decisions on buying computer and video games with logos on games boxes.
Check PEGI Ratings Guide http://www.pegi.info
The Entertainment Software Rating Board (ESRB) is a self-regulatory organization that assigns age and content ratings, enforces industry-adopted advertising guidelines, and ensures responsible online privacy principles for computer and video games and other entertainment software in Canada and the United States.
Check ESRB Rating Guide http://www.esrb.org
The products listed on Vivid Gold website are also available for in-store pickup.
We recommend you contact the store to ensure the item you want is in-stock. You'll find a what's app icon with contact representatives along with phone numbers . In many cases will be able to set the item aside until you arrive to purchase it.
To delete your account, you will need to send an email to support@vividgold.co.ke.
Please Note: Deletion of your account and personal data is permanent and cannot be undone. Vivid Gold will not be able to recover/restore your account or the data that is deleted. All of your Orders History, Addresses, and other associated data will be permanently deleted.
If the price drops on an item you have pre-ordered / back-ordered, after you have placed and paid the order, you will pay the lower price.
If the price goes up on an item you have pre-ordered / back-ordered after you have placed and paid the order, you will be charged at the original, lower price!
You will never be penalized for ordering on pre-order or back-order basis, this is our Pre-Order / Back-Order Price Guarantee!
Pre-Owned items we sell are graded according to their cosmetic condition and whether any additional accessories are included.
Yes, we do offer repair and maintenance services to Console (Hardware) and Controllers. We may need to diagnose the repair and maintenance level in order to ascertain the cost implications.
