Vivid Gold

A video game specialty brand enabling everyone discover the joy of gaming.

About Us:

Vivid Gold is a leading video game-specialized dark store retailer in Kenya, with a strong online presence in Kenya. We pride ourselves on delivering exceptional customer service and providing a unique blend of phygital shopping experiences. As we continue to grow, we are looking for a dynamic Sales Consultant to join our team and contribute to our mission of driving sales growth, enhancing customer experiences, and streamlining operations.

Vivid Gold’s Business Units

• Retail Store: Sells video game hardware, software, and accessories through an e-commerce platform and dark store model, with plans for future franchising.
• Gift Cards & Vouchers: Provides digital content distribution via a q-commerce platform serving Africa.
• Fan Engagement Agency: Uses video games to create immersive experiences that bring people together and resonate with diverse audiences.
• Esports Academy: Incorporates esports into education to promote digital literacy, career opportunities, and essential STEM and soft skills.

Job Description:

The Sales Consultant will play a pivotal role in driving sales, managing customer interactions, and ensuring smooth operational workflows. While prior knowledge of the video game industry is not required, a passion for learning and a proactive attitude will be key to excelling in this role. This position requires a versatile individual with skills in tele-sales, virtual assistance, administration, sales & marketing, customer service and support.

Roles and Responsibilities:

Sales and Customer Engagement:

• Proactively identify and pursue sales opportunities to meet and exceed targets.
• Manage diverse customer interactions across in-store, online, and virtual channels.
• Provide personalized recommendations to customers based on their preferences and needs.
• Address customer inquiries, resolve issues, and ensure a seamless shopping experience.

Administration:

• Maintain accurate records for supplier procurement and through out the customer sales journey.
• Collaborate with the support team to handle administrative tasks such as invoicing, receipting, credit notes, and delivery tracking
• Ensure accurate time tracking and maintain effective time management during working hours

Customer Service and Support:

• Build strong relationships with customers to foster loyalty and repeat business.
• Respond promptly to customer feedback, addressing concerns and improving satisfaction.
• Implement follow-up mechanisms for successful leads to gather reviews and feedback.

Operational Efficiency:

• Streamline operational workflows to enhance team productivity.
• Collaborate with other departments to ensure alignment on goals and strategies.
• Identify opportunities for process improvements and implement solutions.

Sales and Marketing:

• Develop creative mechanisms to promote products and increase brand visibility.
• Leverage social media and digital marketing tools to reach potential customers.
• Self analysis of market trends and customer insights to refine marketing strategies.

CRM Tools Operation:

• Utilize CRM tools to manage and track customer interactions, sales data, and leads.
• Ensure accurate and up-to-date records of customer information and sales activities.
• Generate reports and insights from CRM data to support decision-making and strategy.

Requirements:

Qualifications: Certification on Marketing, Sales, or a related field.

Skills and Experience:

• Proven experience in sales, customer service, or a related field.
• Proficiency in virtual assistant tools.
• Experience with CRM tools and their operation.
• Strong administrative and organizational skills.
• Excellent interpersonal and communication skills.
• Ability to manage diverse customer interactions effectively.
• Experience in streamlining operations to enhance efficiency.

Attributes:

• Self-motivated with a results-driven approach.
• Adaptable and eager to learn about the video game industry.
• Men can apply, but preference will be given to females under 30 years of age.

What We Offer:

• Monthly retainer salary and performance-based incentives / commissions.
• A supportive and dynamic work environment.
• Opportunities for professional growth and development.
• Exposure to a dark store business model and gaming industry landscape

Engagement Framework:

• Date to commence: upon confirmation.
• Monthly Retainer: The specifics will be determined in a one-on-one meeting, tailored to your level of experience in the exact Sales Consultant role. Knowledge of the video game industry and/or retail experience is an added advantage.

1. 0 - 1 Years Experience: KES 30K - KES 35K/mo Net Pay
2. 2 - 3 Years Experience: KES 40K - KES 45K/mo Net Pay
3. 4 - 6 Years Experience: KES 50K - KES 55K/mo Net Pay

• Probation: 1 Month
• Onsite Engagement: At Vivid Gold HQ, located along the Northern By-Pass, Nairobi, Kenya.
• Proposed Full-time Hours: Monday – Saturday [8 Hours]

1. Morning: 9:00 am - 1:00 pm
2. Break: 1:00 pm - 2:00 pm
3. Afternoon: 2:00 pm - 6:00 pm

• Half-day Hours: 11:00 am - 4:00 pm [National Holidays]
• Off Days: Sunday

Note: If event engagements take place on off days, the off day will be rescheduled to the first day of the week.

• Compliance: Strict adherence to Kenya's statutory employment regulations and entitlements.
• Employment Type: Permanent, with a 30-day notice period for termination by either party.

Additional Perks:

• Incentives/Commissions: Based on achieving monthly targets.
• Events Allowance: Ksh 2,500 per day (local logistics provided).
• Birthday Leave: Enjoy a paid day off on your birthday.
• Paid Overtime: Computed based on your monthly retainer and accurately tracked hours.
• Mandatory Annual Leave: 28 days per year.

More about Vivid Gold, check the link below:

https://linktr.ee/vividgold