Privacy Policy

Who we are

Our website address is: https://vividgold.co.ke.

Overview

We understand your concern about the personal information you submit on our website. It is understandable that there has to be a balance between the need to provide better, personalized and customized service for you while managing to protect your personal details. We appreciate the trust you have in us and we shall not misuse your personal information in any way. This document explains every aspect of our Privacy Policy to you. Your visit and actions undertaken on our site will be governed by the following policy.

Information Collected

To enable you to place an order on our site, we need to have the following basic information about you: Your Name, Address, City, P.O. Box, State, Country, Phone Number and Contact E-mail address etc…

Apart from this, our systems gather certain details about your computer’s internet connection like your IP address when you visit our site. Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to customize our site as per your interest, to calculate the number of visitors on our site and to know the geographic locations of our visitors.

We do not allow any unauthorized personnel or organizations; be it other members, visitors, or anyone not apart of our company to use any information collected from you.

Information Modification

You can modify your personal details by accessing “My Account” option anytime from our site.

The most important question you as a customer are probably considering is “with whom is your personal information collected being shared?”. The answer to this question is that we do not rent, sell, barter, or give away your information to anyone. To some extent, information has to be passed on to the courier companies, credit card processing companies, vendors, etc. to enable them to perform their functions related to your order fulfillment. Apart from this normal business requirement, information may also be needed to be shared with law authorities, for fraud detection, and for the safety of our site, employees, management, users, members and other parties associated with us.

Information Usage

The most important item used from the information collected about you is your email & mobile, which is used to inform you that your order has been confirmed. Your email & mobile is also used as means of communication for the customer service, inquiries and newsletters. All other information collected is confidentially stored and will not be disclosed unless needed as per the requirement of the law authorities or in case of any disputes.

Account Protection

Your password is the key to your account. Use unique numbers & letters, and do not disclose your vividgold.co.ke password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify vividgold.co.ke and change your password.

Please note that Vivid Gold will never, under any circumstances, ask you for your password through email, SMS, telephone, fax or any other mode of communication. Users are advised not to respond to any emails which ask for such information.

Cookies

It is not necessary to accept cookies to visit our website. However, if you would like to place an order or add an item to your shopping cart, you will need to set your browser to accept cookies.

Links with other websites

Our site may contain links which may lead you to other sites which may have their own privacy policy over which we have no control. Please understand that once you leave our site, our privacy policy will no longer apply.

Children

vividgold.co.ke does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use vividgold.co.ke only with the involvement of a parent or guardian.

Privacy Policy Changes

We reserve the right to add, modify, delete or change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Your continued use of the Vivid Gold website, application and services constitutes your agreement to this Privacy Policy, as amended from time to time.

Date Created: 25 Sept 2013
Last Modified: 25 Dec 2021